When should you call on the Ombudsman?
When you need information
You may appeal to the Ombudsman, even if you have not exhausted normal recourses, if :
- You'd like to better understand the regulations, policies and practices of the Université de Sherbrooke;
- You need clarification of your rights and obligations as a student or member of the university community;
- You would like to find out more about the role of the ombudsman.
When you feel your rights have been violated or you've suffered an injustice
Before asking the Ombudsman to intervene, it is essential to exhaust all internals recourses.
Here are some examples of steps you can take :
Talk to the person concerned to try to resolve the situation.
- Putting soft skills into action in communications (in French)
- Thematic tool bank on communication skills (in French)
Your faculty secretary is responsible for managing your student file and applying institutional and faculty regulations. You can consult this contact person for information on the recourses available to you.
Find your secretary according to your faculty.
| Facultés | Secrétaire de faculté |
| Law | Josée Chartier |
| Business school | Marie-Pierre Allard |
| Education | Luc Touchette |
| Engineering | Antoine Giguère |
| Humanities | Julie Harnois |
| Medicine and health sciences | Martin Bisaillon |
| Sciences | Véronique Morin |
| Physical activity sciences | Catherine Lestage |
If you wish to contest a grade, follow the procedure laid down by your faculty.
- Find out more about grade review requests (in French)
- Official faculty documents (in French)
For other administrative decisions, please contact your faculty.
- About the review of a decision by the Disciplinary Committee (in French)
- List of faculties and centers (in French)
Check your program's specific rules to find out what options are available to you.
- Official faculty documents (in French)